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Mlvhg reviews each wooden plant stand return against the ordered SKU, its flat-pack component manifest, the condition of the timber and hardware, and the requested outcome. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may dry-assemble the empty stand once on a clean, padded level floor to inspect component fit and alignment. An approved return must be disassembled in the reverse order described by the guide and include every listed frame, post, shelf or platform, slat assembly, brace, rail, hinge, chain, collar, foot pad, fastener, supplied tool, and instruction sheet. For multi-tier wooden plant stand orders, support review may compare the component manifest—frames, posts, shelves or platforms, slats, braces, rails, hinges, chains, collars, feet, fasteners, supplied tool, and guide—with the ordered SKU and delivered carton.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must show inspection only, not plant display or household use. It must be clean and dry, with no soil, water marks, fertilizer residue, plant matter, scratches, swelling, split timber, drilled holes, stripped threads, bent braces, stretched chains, compressed feet, odors, altered parts, or evidence of climbing, sitting, or unsupported loading.
Disassemble an approved stand in the reverse assembly sequence. Bag and identify hardware, protect timber faces and corners, separate shelves or platforms with clean cushioning, secure braces and rails against movement, and keep hinges and chain stops from pressing into finished surfaces. Place every component in a sturdy outer carton. After approval, the pre-paid return label is emailed as a downloadable and printable file and must cover the previous delivery label.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@mlvhg.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 16/238 Moo 6, Pattaya City, Bang Lamung District, Chon Buri 20150, Thailand.
Identify the SKU and exact component involved, such as a side frame, post, triangular shelf, slatted shelf, round platform, brace, connector rail, hinge, chain stop, support collar, foot pad, or fastener. For visible damage or a missing part, photograph the empty component on a neutral surface and the carton label; never place a planter on an unstable stand to demonstrate a problem.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available stand after the original complete set is approved for return. Footprint, height, shelf or platform count, frame geometry, timber finish, assembly sequence, and product net weight can differ between models and should be checked before confirming a replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@mlvhg.shop or +66826934869. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).